Treating Customers Fairly
Statement of Intent
It is Chartwell Associates (IFA) Limited’s intention in all its dealings with customers and clients to pay due regard to their interests and treat them fairly and equitably and that:-
- All advice given will be in the best interest of the client.
- In the event of a complaint, it will be dealt with swiftly, thoroughly and without prejudice.
- All processes are fully compliant with the FSA rules and regulations
- All members of Chartwell Associates’ staff will treat clients with respect and courtesy
Chartwell Associates will be focused on delivering the six Treating Customer Fairly consumer outcomes
- Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture
- Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly
- Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale
- Where customers receive advice, the advice is suitable and takes account of their circumstances
- Consumer are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and also as they have been led to expect
- Consumers do not face unreasonable post-sales barriers imposed by firms to change product, switch provider, submit a claim or make a complaint
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daily quote:
“ The secret of getting ahead is getting started. (Sally Berger) ”